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TERMS & CONDITIONS


 

  • 1. It is hereby informed G-RIGS or G-RIGS Custom Gaming Computers is a marketing and retail company and is not a manufacturer. Owned as a SOLE PROPRIETORSHIP by Mr.Sharon Subair.
  • 2. We hereby certify that my/our registration certificate under the TNGST Act 1959 is in force on the date on which the sale of the goods specified in this Bill / Cash memo / Invoice has been affected by me / us in the regular course of my/our business.
  • 3. Goods once sold will not be taken back or exchanged. Once invoice made cannot be modified or cancelled for any reasons thereof.
  • 4. The item is tested for physical damage at the point of sale and the company is not liable for the physical damage of item anymore. It is also the duty of the buyer to immediately check at the counter physical condition of the purchased goods. All goods are consigned at buyer’s risk and the company is not responsible for any loss, damage or pilferage in transit.
  • 5. Our responsibility ceases the moment goods leaves our warehouse.
  • 6. We provide proper GST invoice against all the products which we sell, we do not sell product without GST invoice. If you need your company's GST No. on the invoice then kindly mention the same in the comment box which you can find while ordering, also you will need to provide the 3 pages of GST certificate of your company for GST invoice.
  • 7. If the order is cancelled by the buyer then both side shipping charges (if product is already shipped) and the 2% payment gateway charges/convenience (if applicable) will be deducted from the order amount. If the buyer opts for refund, then it will be initiated once we receive the product in same condition as we have shipped.
  • 8. Materials sold are spares and components of computers and do not form the complete system in full. Above goods are only in the form of components / sub-assemblies / and not a “New PC “unless it is specified as “New PC System”.
  • 9. Any products purchased from us for any special usage in abnormal environment i.e. Other than normal usage should be informed to us at the time of purchase otherwise the warranty is void and null.
  • 10. No Customer can waive responsibility on grounds of ignorance of terms & conditions.
  • 11. For gaming chairs only replacement is applicable, no refunds will be there for gaming chairs.
  • 12. For "Dead on Arrival" products buyer needs to make sure that all the parts and accessories of the product should be there in the box which comes with it, failing will result non acceptance as DOA case and will be treated as RMA.
  • 13. Physical damage / mishandling of products / Tampering of warranty stickers - do not cover warranty. All product sold by us require technically qualified PC Hardware engineer for installation.
  • 14. G-RIGS has the rights to cancel any orders related to price or stock issues.
  • 15. The court at KERALA shall have exclusive jurisdiction for deciding any disputes arising out of this sale contract.
      
     Warranty Terms:
 
  • All products sold by us carry only carry-in warranty. Shipping charges (To & Fro) to service center has to be bear by the customer.

  Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned it means warranty is direct by Manufacturer / Distributor.

  • We request the customer to send the copy of our invoice and delivery challan for warranty purposes always when there is a service problem for products. Shipping will be paid by the customer for the same.

  • Goods once sold will be accepted for warranty repair / replacement only if they are in good physical condition.Products with broken / burnt pins, pen / pencil markings, cracks, missing / tampered components / warranty stickers damaged will be rejected and considered warranty void in above conditions.

  • Warranty clause stand void for damage caused due to mishandling of equipment for any reasons causing damage of the products like lack of knowledge, improper handling, electricity problem etc., on the basis that under normal condition there   would have been no damage of the product.  

  • Warranty is against manufacturing defects only, and as per manufacturers warranty policy. In case manufacturer has local service centre then for warranty the customer has to approach the service center directly with the purchase details.  

  • Products under warranty will either be repaired or replaced as per manufacturer/ supplier warranty policy.  

  • We reserve the right to reject material received for warranty without accessories, manuals, Software CD’s / DVD’s & outer box packing. 

  • Any service litigations or problems have to address directly to manufacturers/distributor/company direct dealer address only. We are not responsible for any litigation thereof. 

  Warranty service will be given only where the full payment is made on the due date.


     Disclaimer Policy:
 
  • G-RIGS and their respective publishers, authors, agents and employees have done their best to ensure the accuracy and currency of all the information on this website contributed by them; however, they accept no responsibility for any loss, injury, or damages sustained by anyone as a result of information or advice contained on the site nor for the results of any travel arrangement originating from this site. The use of information on or derived from this site and any arrangement for travel with person's contacted through the site is made at the user's own risk. We encourage you to verify any critical information with the relevant authorities before you travel. This includes information on visa requirements, health and safety, customs, and transportation.

  • G-RIGS and their respective publishers, authors, agents and employees make no representations about the suitability of the information contained in the documents and related graphics published on this website for any purpose. All such documents and related graphics are provided ''as is'' without warranty of any kind, statutory or otherwise. G-RIGS and their respective publishers, authors, agents and employees disclaim all warranties and conditions with regard to this internet site and the information contained therein, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall G-RIGS and their respective publishers, authors, agents and employees, be liable for any special, indirect, or consequential damages or any damages whatsoever whether in an action of contract, negligence, or other tortuous action, arising out of or in connection with the use or performance of this internet site or of the information and documents contained therein, provision of or failure to provide services, or any other information directly or indirectly available from this website.

  • The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. G-RIGS may make improvements and/or changes in the product(s) described herein at any time. The linked sites are not under the control of G-RIGS and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site.G-RIGS is providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by G-RIGS of the site. All views expressed by individuals on this site are their personal opinions and are not necessarily those of or endorsed by G-RIGS
     

    Shipping & Delivery Policy (Products):
 
  • For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms. G-RIGS is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). G-RIGS is in no way responsible for any damage to the order while in transit to the buyer. G-RIGS is proud to use fast, easy, and efficient secure payments gateways. All major cards are accepted.

    Repair Policy:
     

  • G-Rigs DOES NOT repair products that are NOT SOLD by G-Rigs.

  • Customers are responsible for the backup of any data prior to giving an item for repair. We do not take responsibility for data loss during the event of a repair, so kindly backup your data before bringing any products in for repair or services.
     

     Shipping & Delivery Policy (Services):
 
  • Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our logistic services, you may contact our helpdesk on 9074354928 (Within 10:00 AM to 5:00 PM / Monday To Saturday) or mail us at grigsofficial@gmail.com

  • How the delivery charge is calculated for multiple units and some products

  • The shipping charge is based on the weight of the product. For multiple products ordered from the same category, the program adds up the weight of all the units ordered and charges a single delivery fee.

  • Thus, a customer who orders three items weighing 200gms, 250gms, and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 85 for ordering the three items as a single order instead of Rs 142 if he orders them separately.

  • The weight of the product has been built-in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.

  • **Privacy Policy**

    **Effective Since: January 2023**

    **Sale Terms:**

    1. GRigs, referred to as "we," "us," or "our," is a marketing and distribution company and not a manufacturer.

    2. You must certify that your registration certificate under the relevant act is valid on the sale date.

    3. Our responsibility ends once the goods leave our warehouse.

    4. We provide GST invoices for all products. If you require your company's GST No. on the invoice, please provide it during the order, along with the necessary documentation.

    5. A convenience fee of 2% applies to canceled orders before shipping. After shipping, a 5% charge applies to canceled orders. Modifying orders after shipping incurs a 3% fee. Charges are deducted from refund amounts.

    6. Orders paid via Bajaj EMI and canceled by the buyer incur a 5% charge.

    7. Goods sold are components and spares, not full systems unless explicitly stated.

    8. Notify us of special usage to maintain warranty validity.

    9. Ignorance of terms does not exempt customers from responsibility.

    10. Gaming chairs are eligible for part replacement only; no refunds.

    11. For "Dead on Arrival" cases, ensure all parts and accessories are present in the box.

    12. Warranty doesn't cover physical damage, mishandling, or tampering. Qualified PC Hardware engineers are required for installation.

    13. We reserve the right to cancel orders due to price or stock issues.

    14. Disputes will be resolved under the jurisdiction of the Kolkata court.

    **Warranty & RMA Terms:**

    1. Products sold are covered by a carry-in warranty. Buyers are responsible for shipping charges for products outside the policy window.

    2. On-Site warranty applies within the brand's coverage area; outside areas change to Carry-In service.

    3. Shipping RMA products back does not include insurance for transit damage; we are not liable in such cases.

    4. "Direct Warranty" indicates Manufacturer/Distributor warranty. We are not legally or financially liable; contact us if you face warranty claim issues.

    5. Provide our invoice copy for warranty claims.

    6. Warranty applies to products in good physical condition.

    7. Specific conditions void warranty, including broken parts, tampering, and missing components.

    8. RMA duration depends on the brand's policies. Delays are not within our control.

    9. Warranty does not cover damage due to mishandling, lack of knowledge, improper handling, or electrical problems.

    10. Warranty covers manufacturing defects, following the manufacturer's policy. For manufacturer-local service centers, customers must approach the service center directly.

    11. Products under warranty will be repaired or replaced per manufacturer/supplier policies.

    12. Warranty claims require all accessories, manuals, and original packaging.

    13. Address service issues and litigation directly with manufacturers/distributors; we are not responsible.

    14. Warranty service requires full payment.

    15. RMA/WARRANTY CLAIM service is not guaranteed indefinitely; we may revoke this service without notice.

    **General Terms:**

    - All content on our website is protected by copyright and intellectual property laws.
    - We respect your privacy and do not disclose your individual visits or personal information to external sources.
    - We reserve the right to refuse service at any time.
    - We will not use your information without your permission and will allow you to manage and control the information you provide.
    - Personal information is not disclosed for marketing purposes, including passwords and financial details.
    - Cash payments above INR 50,000 will not be accepted.

    **Disclaimer Policy:**

    - While we strive for accuracy, we disclaim responsibility for any losses resulting from the information provided on this website.
    - Verify critical information with relevant authorities before making travel arrangements.
    - Documents and graphics on our website are provided "as is" without warranty of any kind.
    - We are not liable for damages arising from using our website.
    - External links provided for convenience do not imply endorsement.

    This Privacy Policy may be updated periodically, and the latest version will be available on our website. If you have questions or concerns about our Privacy Policy, please contact us at:

    - General Inquiries: grigshelp@gmail.com
    - Official Communication: grigsofficial@gmail.com

    ---
    Certainly, I've adapted the cancellation and return/refund policy for GRigs based on the information you provided:

    **Cancellation Policy:**

    1. To initiate a hassle-free cancellation request, you can use the cancellation option in the order panel, drop us an email, or call our customer support.

    2. The convenience fee charged on orders is non-refundable if the buyer cancels the order. If we cancel the order, the entire amount will be refunded. This charge applies only when the buyer cancels the order and requests a refund.

    3. Cancellation charges are as follows:
      - 2% convenience fee for cancellations before shipping.
      - 5% convenience fee for cancellations after shipping.
      - 3% convenience fee for modifying orders after shipping; no charge for modifications before shipping. These charges will be deducted from the refund amount.
      - These charges apply if initiated by the buyer; no charges if initiated by us.

    4. If a product has warranty coverage from the manufacturer, please contact them for warranty-related complaints. Our cancellation policy aims to assist customers.


    **Return/Refund Policy:**

    1. Returns and refunds are accepted for the following reasons:
      - Damaged product on delivery
      - Wrong product sent
      - Dead product on delivery
      - Defective product
      Buyers have 3 days (7 days for complete PC set purchases) after delivery to inform us of any disputes by emailing or calling us.

    2. For gaming chairs, only part replacement is applicable for defective or damaged products; no refunds for gaming chair orders.

    3. Product seal must be intact for return/refund eligibility.

    4. Return/refund requests will be canceled if any part or accessory is missing from the product box.

    5. Keep packaging material until the return window is open to ensure safe return transit.

    6. Properly pack the product as received; do not apply tapes or glues directly to the product or box to avoid damage.

    7. Return all accessories along with the product in the same condition they were received.

    8. Refunds will be processed based on the payment method:
      - Payment gateway payments will be refunded to the same account.
      - Bank transfer and COD orders will be refunded to the buyer's bank account. Refunds typically take 7-10 working days to reflect.

    9. Orders paid using Bajaj EMI and canceled by the buyer will incur a 5% deduction from the total amount.

    **Contact Information:**

    - General Inquiries: grigshelp@gmail.com
    - Official Communication: grigsofficial@gmail.com

    Please review and customize the adapted policies to ensure they align with your company's practices. Consult legal professionals for compliance with relevant laws and regulations.
    Please review the updated privacy policy with the effective date of January 2023 to ensure that the changes accurately reflect your company's practices. Remember to consult legal professionals to ensure compliance with relevant laws and regulations.

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